Customer Service: Commentary on article titled " Gateway to Successful Client Relationships " by Kim Taylor-Wilson on www.customerservicemanager.com

This is an article that I recommend to all business people especially those running small to medium enterprises. The tendency for small business owners is put customer service matters way down the priority list. In some sectors, there are no major differences in the services or products offered. The main differentiating factor is how the product or service is packaged and delivered and first impressions count a lot.

Ensure all staff are very knowledge about the products or service. A friend of mine once telephoned a water well drilling company requesting a quotation and reply from person who answered the phone was "The person responsible for quotations is out and I am not sure when he is coming back." Once a bad impression is formed about a business, it is difficult to reverse the situation.

Furthermore, customers who receive exceptional service tend to be the best marketing agents for a service or products when they spread the word to their friends.

Exceptional customer service or lack of it will affect sales figures in the long run. Article by Kim Taylor-Wilson is a good point of departure for those businesses that have been not giving customer service the attention it deserves. Kindly go to the link below.

http://www.customerservicemanager.com/gateway-to-successful-client-relationships.htm

Turkey, The Kurds and USA

It is commendable that America is doing all it can to persuade Turkey not to let its army invade northern Iraq. However the Turkish government believes that the invasion is justifiable. To them it has the same justification as the American invasion of Iraq. The US felt threatened by the Saddam regime and it invaded Iraq. To make matters worse the American invasion was done in defiance of the UN. While it indeed a fact that Turkey is part of the global community and cannot act in isolation, first and foremost the Turkish government is accountable to the Turkish people who are now very agitated and anxious and they are demanding action from those in power. One way the US can show its commitment to peace in the region bordering Iraq and Turkey is to assist Turkey by deploying some of its troops in this area. However, back to the point I made earlier, the US must lead by example and be consistent. At this point one cannot be sure whether the US will not invade Iran and start another war.